Previous incidents

July 2025
Jul 01, 2025
1 incident

Reports of system slowness and users being logged out - Admin App

Degraded

Resolved Jul 01 at 09:41am NZST

We have observed latencies and error rates return to normal. We are marking this incident as resolved, however we will continue to monitor for the rest of the day.

This incident of general system slowness and occasional logging out of Admin users was caused by a third-party service provider, Clerk. This was only affecting the Caruso Admin application and is not affecting the Investor Portal.

1 previous update

June 2025
Jun 26, 2025
1 incident

Admin App Outage Due to Authentication Provider (Clerk) Outage

Downtime

Resolved Jun 26 at 06:56pm NZST

The issue with our downstream authentication service provider has been resolved. This issue temporarily affected sign-in to Caruso's Admin App and did not affect the Investor Portal.

1 previous update

May 2025
No incidents reported