Incidents reported on status page for Caruso https://status.getcaruso.com/ https://d1lppblt9t2x15.cloudfront.net/logos/f3745bcbfd2d433b4ffc137b214830c2.png https://status.getcaruso.com/ en https://status.getcaruso.com/incident/611979 Mon, 30 Jun 2025 21:41:00 -0000 https://status.getcaruso.com/incident/611979#2999732ac2ad97144b6b27d09b2dec8c25b40219225844725aee4cc87dff5f14 We have observed latencies and error rates return to normal. We are marking this incident as resolved, however we will continue to monitor for the rest of the day. This incident of general system slowness and occasional logging out of Admin users was caused by a third-party service provider, Clerk. This was only affecting the Caruso Admin application and is not affecting the Investor Portal. https://status.getcaruso.com/incident/611979 Mon, 30 Jun 2025 21:11:00 -0000 https://status.getcaruso.com/incident/611979#b6b02cb8e2b0cfa6debb83f512690a656e056cea7834cfe940b7201d07b4b6ed We have received reports of general system slowness and users being occasionally logged out. This is only affecting the Caruso Admin application and is not affecting the Investor Portal. We believe that this is caused by a third-party dependency. We are investigating and will provide another update within the next 30 minutes. https://status.getcaruso.com/incident/609446 Thu, 26 Jun 2025 06:56:00 -0000 https://status.getcaruso.com/incident/609446#c53c588f77c75593bd5b9b9c455241c4f1eedebbff161b1d1678af1e9143e2e6 The issue with our downstream authentication service provider has been resolved. This issue temporarily affected sign-in to Caruso's Admin App and did not affect the Investor Portal. https://status.getcaruso.com/incident/609446 Thu, 26 Jun 2025 06:45:00 -0000 https://status.getcaruso.com/incident/609446#aef3b9a2e5ad8eb6788814010f693de824a49973cb10efc717d7dcf1bdd6d592 We are currently experiencing an outage impacting access to the Caruso Admin App. This is due to a global outage with our authentication provider, Clerk, which is preventing users from logging in. Impact: Admin users are unable to log in or access the admin application. Current Status: We are closely monitoring Clerk’s status updates and will restore full access as soon as their service is operational. You can track Clerk's status here: https://status.clerk.com Next Update: We will provide another update within 30 minutes or as soon as we receive new information. https://status.getcaruso.com/incident/539687 Fri, 04 Apr 2025 03:25:00 -0000 https://status.getcaruso.com/incident/539687#190f9565d3b4f4d4676aaa5628c888ba059aa2f2b233dc839ffbf8a700fb4616 Caruso's in-app customer support provider, Intercom, has become available again. This issue was a result of Caruso's third-party service provider for in-app customer support, Intercom, undergoing emergency maintenance. https://statuspage.incident.io/intercom-regions/us-hosting/incidents/01JQXN0KS04PAEZRND76070G02 https://status.getcaruso.com/incident/539687 Fri, 04 Apr 2025 03:09:00 -0000 https://status.getcaruso.com/incident/539687#438a465f7161ab68d482783baced958fb6a1cf5c3fc1b63a9f8de84b54fb6118 Caruso's in-app customer support provider, Intercom, is undergoing emergency maintenance. Intercom anticipates that this will last for up to 1 hour. Please contact support@getcaruso.com for any customer support requests during this time. https://statuspage.incident.io/intercom-regions/us-hosting/incidents/01JQXN0KS04PAEZRND76070G02 https://status.getcaruso.com/incident/510229 Mon, 10 Feb 2025 04:48:00 -0000 https://status.getcaruso.com/incident/510229#79d02034e2fdefb013e54f233b662806be5efd1d7c401fb556b5d391a3b8181b The root cause of the increased fund load times has been fixed. We have observed affected fund query load times return to normal. All other services remain healthy. This issue has been marked as resolved. https://status.getcaruso.com/incident/510229 Mon, 10 Feb 2025 04:30:00 -0000 https://status.getcaruso.com/incident/510229#a7d98bd5e1843981f9b35618903cea245f2b4c0f29b786d1b2e8e30586e62f5a We have received and confirmed a report of some funds loading slower than usual. This issue affects the Investor Portal and Caruso Admin Application. The team is currently investigating, we will provide an update on or before 6pm. All other services are functioning normally. https://status.getcaruso.com/incident/386201 Wed, 19 Jun 2024 00:16:00 -0000 https://status.getcaruso.com/incident/386201#53dc041b527f283b8d3d81c79ca5c0280f78e728c4ea58daa114701cf21bd73c A rollback has been completed and Caruso's system has recovered. https://status.getcaruso.com/incident/386201 Wed, 19 Jun 2024 00:10:00 -0000 https://status.getcaruso.com/incident/386201#b81178a4d6c846fc71d3b5c88c1f20e50e7e74de5a8e96f7062ba0b38d4708d8 A system outage event has occurred, currently suspected to be caused by a failed deployment that initially passed health checks. A rollback has been initiated and ETA to fix is 5 minutes. https://status.getcaruso.com/incident/370149 Thu, 16 May 2024 08:44:48 +0000 https://status.getcaruso.com/incident/370149#9bd100a9661b2fa181c26d714929ed5cbdfe33e92f5a358edecc0f6f03f835e0 Maintenance completed https://status.getcaruso.com/incident/370149 Thu, 16 May 2024 08:44:48 -0000 https://status.getcaruso.com/incident/370149#e5c58c527bcc0eac84062c4e826d8869adbe238db19df9c234fc169a2918c431 Caruso is unavailable while we perform scheduled database maintenance to improve system performance. https://status.getcaruso.com/incident/370149 Thu, 16 May 2024 08:37:14 -0000 https://status.getcaruso.com/incident/370149#e5c58c527bcc0eac84062c4e826d8869adbe238db19df9c234fc169a2918c431 Caruso is unavailable while we perform scheduled database maintenance to improve system performance. https://status.getcaruso.com/incident/370149 Thu, 16 May 2024 08:14:02 -0000 https://status.getcaruso.com/incident/370149#e5c58c527bcc0eac84062c4e826d8869adbe238db19df9c234fc169a2918c431 Caruso is unavailable while we perform scheduled database maintenance to improve system performance. https://status.getcaruso.com/incident/370149 Thu, 16 May 2024 08:00:00 -0000 https://status.getcaruso.com/incident/370149#e5c58c527bcc0eac84062c4e826d8869adbe238db19df9c234fc169a2918c431 Caruso is unavailable while we perform scheduled database maintenance to improve system performance. https://status.getcaruso.com/incident/329308 Tue, 20 Feb 2024 10:59:00 +0000 https://status.getcaruso.com/incident/329308#469e515e62e9e890298dec3659a435118a8cddcceca3e9325d02a92138c1e869 Maintenance completed https://status.getcaruso.com/incident/329308 Tue, 20 Feb 2024 10:00:00 -0000 https://status.getcaruso.com/incident/329308#85ca29b45c0317e4e1649ed2c143037b075781a099cedeedf39d9204d22c8aff This urgent maintenance is scheduled to address a weakness in our system's fault tolerance that was identified after the system unavailability incident 2 hours ago. https://status.getcaruso.com/incident/329273 Tue, 20 Feb 2024 03:05:00 -0000 https://status.getcaruso.com/incident/329273#883b8833bd5e890289ba9e38e35eab784240575758ea9ef9bf6a0bb4fde8bd0b No further errors have been observed. This incident is marked as fully resolved, but we will continue to monitor our service closely for any related issues over the next 24 hours. https://status.getcaruso.com/incident/329273 Tue, 20 Feb 2024 02:45:00 -0000 https://status.getcaruso.com/incident/329273#a171957c84dad38124461291ce534b5bd2db0d4c1d3ddd69a315ef747286ef62 The root cause has been identified and service availability has been partially restored. https://status.getcaruso.com/incident/329273 Tue, 20 Feb 2024 02:29:00 -0000 https://status.getcaruso.com/incident/329273#6b1955040ef7189a1d35db15bb4eb09871c4ca41377b9cd6cac670a742a10019 We are investigating reports of unavailability of the Caruso administrative application. https://status.getcaruso.com/incident/285267 Sun, 17 Dec 2023 05:00:00 +0000 https://status.getcaruso.com/incident/285267#c2c568af4ae7ceadaed5724ead168ad10218bd9900ea008fcba3b5aab3f0efd7 Maintenance completed https://status.getcaruso.com/incident/285267 Sun, 17 Dec 2023 03:30:00 -0000 https://status.getcaruso.com/incident/285267#f0ae48d642463c480b3829d4ba885fe536f27729b859fa033c657c96783e86a6 Onfido, one of Caruso's third-party dependencies for identity verification, is performing scheduled maintenance during this time. https://status.getcaruso.com/incident/299108 Tue, 12 Dec 2023 05:02:00 -0000 https://status.getcaruso.com/incident/299108#921723455350ff5a3b80896ffb64d8df6d7f61581efd86e08494264f351a75e4 The underlying issue with our investor portal application hosting provider, Vercel, has been marked as resolved. https://status.getcaruso.com/incident/299108 Tue, 12 Dec 2023 04:34:00 -0000 https://status.getcaruso.com/incident/299108#33d7bf08701dd220006a90b1c5442c696c81137d4f86286bb897107122ec6842 We have seen no more errors related to this issue. Caruso's investor portal application hosting provider, Vercel, has provided the following update: "Our upstream provider rolled out a fix. EDGE_FUNCTION_INVOCATION_TIMEOUT rates are down. We are continuing to monitor the results." We will continue to monitor and update this page until Vercel marks the incident as fully resolved. https://status.getcaruso.com/incident/299108 Tue, 12 Dec 2023 04:09:00 -0000 https://status.getcaruso.com/incident/299108#9cdede8a3ebdf36df9e4dd206b085e3f10ad7d40607627dc09fa932d1071bc03 Error rates have drastically reduced from Caruso's investor portal application hosting provider, Vercel. We anticipate that this incident will be quickly resolved. We will continue to monitor and update this page until Vercel marks the incident as fully resolved. https://status.getcaruso.com/incident/299108 Tue, 12 Dec 2023 04:02:00 -0000 https://status.getcaruso.com/incident/299108#cf2c298633396554ac2cb4743250371c38cde987d3c7a6da3ed6970ce85be928 Caruso's investor portal application hosting provider, Vercel, is suffering from a minor outage that is affecting functionality that Caruso's investor portal depends on. You can find out more information from the source of this outage here: https://www.vercel-status.com/incidents/rwljfx6qrhw0 We anticipate that this incident will be quickly resolved. We will continue to monitor and update this page until Vercel marks the incident as fully resolved. https://status.getcaruso.com/incident/265250 Thu, 28 Sep 2023 07:20:49 +0000 https://status.getcaruso.com/incident/265250#6e8f1eedff0bfad2128ce46194218b3c1a7c656abbd35bd60291cdd18843c064 Maintenance completed https://status.getcaruso.com/incident/265250 Thu, 28 Sep 2023 07:20:49 -0000 https://status.getcaruso.com/incident/265250#8962595e7402fe8afddcc6afeccd0a47323b401fe343b075a7cc7d9e2bbd4d4e We are upgrading our authentication systems to require MFA upon each login. There may be intermittent system unavailability during this scheduled upgrade period. Once the upgrade is complete, users may receive errors in the application. To resolve this, please log out and log back in again. https://status.getcaruso.com/incident/265250 Thu, 28 Sep 2023 06:30:00 -0000 https://status.getcaruso.com/incident/265250#8962595e7402fe8afddcc6afeccd0a47323b401fe343b075a7cc7d9e2bbd4d4e We are upgrading our authentication systems to require MFA upon each login. There may be intermittent system unavailability during this scheduled upgrade period. Once the upgrade is complete, users may receive errors in the application. To resolve this, please log out and log back in again. https://status.getcaruso.com/incident/261082 Tue, 19 Sep 2023 07:08:00 -0000 https://status.getcaruso.com/incident/261082#4541fee1370091a7cb9ef59c534cfa1c229e9e3ba32b27d00e0747d212af4c64 Amazon Web Services (AWS) has classified the incident as resolved. https://status.getcaruso.com/incident/261082 Tue, 19 Sep 2023 06:04:00 -0000 https://status.getcaruso.com/incident/261082#40218968665d6c5e4767900c0d93724a71fe8280a41a097e99ab12a9869cd109 The situation has substantially improved and we have seen no relevant error for 2 hours. Load times have also normalised. With a high degree of certainty, we believe that this incident is a result of the current AWS network connectivity issues (https://status.aws.amazon.com/rss/multipleservices-us-west-2.rss). We will continue to monitor and update this page until AWS marks the incident as fully resolved. https://status.getcaruso.com/incident/261082 Tue, 19 Sep 2023 03:21:00 -0000 https://status.getcaruso.com/incident/261082#5ec1f5fa165db888576cf831484384ea0c7d6c6f5729cdef1da4b2ba941520e2 Occasional network errors have occurred in the past 30 minutes. With a high degree of certainty, we believe that this incident is a result of the current AWS network connectivity issues (https://status.aws.amazon.com/rss/multipleservices-us-west-2.rss). We will continue to monitor and update this page until AWS marks the incident as fully resolved. https://status.getcaruso.com/incident/261082 Tue, 19 Sep 2023 01:14:00 -0000 https://status.getcaruso.com/incident/261082#aa81d94355a8a199ebb0b3723cf36ddc65b88af40b87785d8e6e34b94911f5d4 The situation has substantially improved and we have seen no relevant error for over 1 hour. Load times have also normalised. With a high degree of certainty, we believe that this incident is a result of the current AWS network connectivity issues (https://status.aws.amazon.com/rss/multipleservices-us-west-2.rss). We will continue to monitor and update this page until AWS marks the incident as fully resolved. https://status.getcaruso.com/incident/261082 Tue, 19 Sep 2023 00:54:00 -0000 https://status.getcaruso.com/incident/261082#4fe751e1fb866645b21676de6e1711175006e456cffe6267f31fd1566f061a23 The situation has substantially improved and we have seen no relevant error for 45 minutes. Load times also appear to have normalised. With a high degree of certainty, we believe that this incident is a result of the current AWS network connectivity issues (https://status.aws.amazon.com/rss/multipleservices-us-west-2.rss). We will continue to monitor and update this page until AWS marks the incident as fully resolved. https://status.getcaruso.com/incident/261082 Tue, 19 Sep 2023 00:29:00 -0000 https://status.getcaruso.com/incident/261082#20b945574b98ff1503b021394c408d59ff0d5c52f502f4bb1d6654b1d386d98b Errors from AWS have substantially reduced and load times are returning back to normal. We will continue to provide updates until the incident is resolved. https://status.getcaruso.com/incident/261082 Mon, 18 Sep 2023 23:26:00 -0000 https://status.getcaruso.com/incident/261082#fd7813afa8c39be1a7fc062221959d4fcc68c72c65683b40881567ec618e01b8 We are experiencing intermittent errors and slow load times with a high variance in latency due to an ongoing AWS outage (https://health.aws.amazon.com/health/status) affecting the us-west-2 region that Caruso primarily bases it's services in. The situation has drastically improved and we expect the incident to be resolved by AWS within 60 minutes. https://status.getcaruso.com/incident/241242 Mon, 07 Aug 2023 07:44:00 +0000 https://status.getcaruso.com/incident/241242#3dcef4560ba6625263a23c08d707382dfe74998863c89e4c0dbc37dfa61966c5 Maintenance completed https://status.getcaruso.com/incident/241242 Mon, 07 Aug 2023 07:14:00 -0000 https://status.getcaruso.com/incident/241242#ef840f6eec14ba3ee22ae121723708ce6c0b8d9378052c8dff81a811ef3841ef We are conducting an upgrade to our database systems, and there may be intermittent downtime during this scheduled maintenance period. https://status.getcaruso.com/incident/241238 Sun, 06 Aug 2023 15:00:00 +0000 https://status.getcaruso.com/incident/241238#5a77aa0a210df2bfbb6f8360cba99ccc064246adcc58d5e6a5e5d0f9da2e17f4 Maintenance completed https://status.getcaruso.com/incident/241238 Sun, 06 Aug 2023 14:00:00 -0000 https://status.getcaruso.com/incident/241238#cfa030e920ed842d2a4b72c07ed27673caedca6e46008c1d7ee92435b18d9583 We are conducting an upgrade to our database systems, and there may be intermittent downtime during this scheduled maintenance period. https://status.getcaruso.com/incident/241236 Sat, 05 Aug 2023 10:53:00 +0000 https://status.getcaruso.com/incident/241236#57a4ec4a0013c30a5db04c9c198bc3b6f00be99827919e0888a2073416dd4197 Maintenance completed https://status.getcaruso.com/incident/241236 Sat, 05 Aug 2023 10:23:00 -0000 https://status.getcaruso.com/incident/241236#94bc9f593586b3fb20023f657fb59f198622681111ed113b3f6e272ca52c60c5 We are conducting an upgrade to our database systems, and there may be intermittent downtime during this scheduled maintenance period.